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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is present on each page. A context menu will appear. It comprises thorough info about all the actions that you can perform on that particular page. Each pop-up window appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast library of how-to video clips demonstrating how to use our hosting Control Panel. They're designed for those of you who would like to see how things are being done rather than only reading articles. In this way, everyone can swiftly find their way around our Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you are looking for, have a peek at our comprehensive FAQ section, which includes questions asked by actual people and offers practical solutions. We regulary "revamp" our FAQ section with new questions & answers so as to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, you can touch base with our great team of support engineers available 24x7x365 and ready to assist you with any issue. Each support ticket you send will be replied to in less than sixty minutes (the average response time being about twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 119400

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com